Terms & Conditions

Reservation Requirements

• All bookings must be confirmed at least 24 hours in advance
• A valid contact method (email, phone, or WhatsApp) is required
• Flight information is mandatory for airport transfers
• Group bookings (9+ people) require 48 hours advance notice

Payment Policy

• Payment is required at time of service unless pre-arranged
• We accept cash (USD/JMD), credit cards, and digital payments
• Prices are quoted in USD and subject to change without notice
• Additional charges may apply for excessive wait times or route changes

Transportation Services

• Pickup times are estimated and may vary due to traffic conditions
• We allow 15 minutes grace period for airport pickups
• Luggage allowance: 2 pieces per person (additional charges may apply)
• Child seats available upon request with 48 hours notice
• Smoking is prohibited in all vehicles

Tour Services

• Tour itineraries may be modified due to weather or safety conditions
• Entrance fees and meals are not included unless specified
• Participants must be physically able to handle tour activities
• Tours may be cancelled due to minimum participant requirements

Coverage

• All vehicles are fully licensed and insured
• Drivers are licensed and undergo regular safety training
• Third-party liability insurance coverage included
• Personal belongings are the responsibility of the passenger

Limitations

• Company liability is limited to the cost of services provided
• We are not responsible for delays caused by traffic, weather, or circumstances beyond our control
• Lost or damaged items must be reported within 24 hours
• Travel insurance is recommended for all tours and activities

Expected Behavior

• Respectful behavior towards drivers and other passengers
• Compliance with Jamaican laws and regulations
• No consumption of illegal substances
• Reasonable consumption of alcohol (driver discretion applies)

Right to Refuse Service

We reserve the right to refuse service to anyone who appears intoxicated, behaves inappropriately, or poses a safety risk to themselves or others.